HOME > CUSTOMER SERVICE
customer service questions
For questions about your order or any general inquiries, please create a support ticket by clicking the button below, or login to view the status of previously created tickets.
To speak with a customer service representative, call Monday – Friday from 8:30 AM to 5:00 PM at (707) 778-2307. For a long-distance toll-free line, contact us at (866) 617-6779.
Where Do You Ship?
We ship to the continental US, Canada & the United Kingdom. We do not ship to Hawaii or Alaska. We offer International Ground One Rate for shipping to Canada.
How can I track my order?
It typically takes our team up to 5 business days during the holiday season to pack and ship orders after they are placed online. Once your order is packed and shipped, we will send you a separate confirmation email with your order's Tracking information. If you have still not received a shipping confirmation email and it has been the allotted time, please email us at [email protected] explaining and providing us with your order number. Thank you!
How can I return something?
Returns are accepted within 30 days of receiving an order. We will only accept returns that are sealed and unused. If opened, returns are subject to review. Please note, you are responsible for return shipping costs except for instances of goods damaged during shipment. Please contact us at [email protected] to obtain instructions prior to sending items. You have 30 days to contact us after receiving your product(s) to complete the return, exchange and/or refund.
When can I expect my refund credit?
We will notify you via email when we have processed your return and issued a refund. Please allow us 30 business days for receiving and processing your online order return. Refunds will be processed to the credit card on file and will appear on your statement within two billing periods depending on your billing cycle.
What can I do if an item arrived damaged?
We are so sorry for this inconvenience! Please contact us at [email protected] explaining what is damaged, including a photo of the damaged product, and state if you prefer a refund or replacement for the damaged item. You have 30 days to contact us after receiving your product(s) to complete the return, exchange and/or refund.
What can I do if an item is missing?
If your package is missing an item, please email us at [email protected] explaining what is missing and include a photo of the packing slip in your package. We will be happy to issue you a refund for this missing item or offer you a replacement.
What can I do if I can’t log into my account?
How do I reset my password?
How do I add a gift message?
You can add a gift message at checkout. Click on your cart, scroll down past all the items in your cart and there will be a gift message section. You can add your gift note here and we will include that with your order.
Do you offer gift receipts?
No gift receipt is needed because there will be no pricing shown on the receipt inside the package.
Is pricing shown in the package?
No pricing will be listed inside the package.
How can I add gift wrapping?
We do not have a gift wrap option, but we can add a Ribbon to your order if you are interested. To find the different ribbon options we have - click on your cart, scroll down to under the gift message box, and there is a gift ribbon section.
How much is shipping?
We offer a few different shipping options all based on the weight of the package and the shipping address zip code. Once you have your online cart filled with the items you would like to purchase, you can calculate the shipping costs at checkout.
Is free shipping available?
We do not currently have any free shipping promotions happening. Our cheapest shipping option would be the ground option calculated at checkout.
How can I place an order for pick up?
When checking out, you can select "Pick up at the Warehouse Outlet". We will then process your order and email you when available for pick up. Pick up hours include Thursday - Sunday from 11 - 4:30 pm.
McEvoy Ranch Warehouse Outlet
425 1st St Suite B
Petaluma, CA
What are the accepted forms of payment?
We accept the following credit cards and payment options for online orders: Visa, Mastercard, American Express, Paypal, GooglePay, MetaPay, and Venmo.
How can I visit the Ranch?
We are open Monday through Sunday, by reservation only. If you would like to visit our Ranch, you can learn more and book a reservation here.
5935 Red Hill Rd
Petaluma, CA 94952
View Google Map.
For tasting reservation inquiries, questions or changes, please contact us at (707) 778-2307. We check voicemail regularly but if you leave a message past our open hours, we will get back to you the following day.
Where can I mail general outreach?
McEvoy Ranch
PO Box 341
Petaluma, CA 94953
HOW DO WE MEASURE POLYPHENOLS IN OUR EVOO?
We measure total biophenols in our EVOO as parts per million with the HPLC method - the only-approved IOC (International Olive Council) polyphenols test.
WHOLESALE & B2B ORDER QUESTIONS
How do I become a wholesale customer?
Please email us at [email protected] for more information on how to become a wholesale partner.
What are the wholesale account requirements?
Please email us at [email protected] to find out more about our new account guidelines, new account set up information, and opening order minimums for retail, specialty, and resort/spa. Thank you.
Do you have a wholesale order form?
Please email us at [email protected] for all product questions and to request our current wholesale order form.
Can I pick up wholesale orders or do they have to be shipped?
We typically ship wholesale orders, but for local accounts, wholesale orders can be picked up from our Warehouse in downtown Petaluma.
Do you sell olive oil wholesale?
Yes! We offer our 2021 Harvest Olive Oil, as well as our Olive Oil Beauty, Culinary Offerings, and Oasis CBD lines wholesale. If interested, please email us at [email protected] for more information. Thank you.
What is this month's wholesale promotion?
Please contact us for monthly promotions at [email protected].
How much is shipping for wholesale orders?
Shipping costs vary as they are dependent on the weight of the package and the ship address zip code.
Do you have a wholesale catalog?
HERE is a link to our Wholesale Catalog.
TASTING ROOM QUESTIONS
Do I need a reservation to visit the Ranch?
Reservations are required. We are open Monday through Sunday, by reservation only. If you would like to visit our Ranch, you can learn more and book a reservation here.
5935 Red Hill Rd
Petaluma, CA 94952
View Google Map.
For tasting reservation inquiries, questions or changes, please contact us at (707) 778-2307. We check voicemail regularly but if you leave a message past our open hours, we will get back to you the following day.
How can I make a reservation to visit the Ranch?
You can book a reservation here, call (707) 778-2307, or email us at [email protected].
How can I book a tasting, tour, or workshop at the Ranch?
You can book an experience here, call (707) 778-2307, or email us at [email protected].
Does food come with the wine tasting?
A seasonal lunch menu is available for purchase when making your reservation.
Can I bring outside food & beverages to the ranch?
No, we do not permit outside food & beverage, but we do offer a seasonal lunch menu and beverages available for purchase when making a reservation.
What are the store hours?
Our Tasting Room Retail Store hours are 11 am - 5 pm*, open daily by reservation.
*Closed Christmas & New Years Day
How much is a tasting per person?
Wine Tastings are $35-45 per person, depending on which flight you choose.
Is the Ranch dog-friendly?
At McEvoy Ranch dogs are family. We welcome your furry friends to join you on our Ranch Tour* or an afternoon tasting on the patio! We offer scrumptious dog treats and a custom water bowl station for dogs of any size.
*Policy: We ask that all dogs are on a leash and you are responsible for them at all times. Dogs are NOT permitted inside the Olive Oil Mill so when on Ranch Tour you must remain outside with your dog.
How can I place an order for pick up?
Please give us a call at (707) 778-2307.
Warehouse Outlet QUESTIONS
Where is the Warehouse Outlet located?
425 1st St. Suite B, Petaluma, CA
What are the Warehouse Outlet store hours?
Thursday - Sunday | 11 am - 4:30 pm* (Subject To Change)
*Closed Christmas & New Years Day
Do I need a reservation for the Warehouse Outlet?
No, reservations are not offered for this location.
What type of products can I expect at the Warehouse Outlet?
High-quality, overstock and discontinued McEvoy Ranch items including olive oil, culinary, ODE Natural Beauty, home goods, and wine with savings up to 40%.
Are this harvest's olive oils available at the Warehouse Outlet?
No, the current Harvest Olive Oil is available in our Ranch Tasting Room and e-commerce channels. Current harvest olive oil will never be available at the Outlet
Can I shop the Warehouse Outlet online and ship my order?
No, the Warehouse Outlet products are exclusively available at our storefront in downtown Petaluma.
Can I return my Warehouse Outlet purchase?
There are no returns or exchanges and all sales are final.
Are dogs allowed?
Yes! We do allow dogs, we just ask that they are on a leash and you are responsible for them at all times.
Annual Warehouse Sale:
Are you still having your annual Warehouse Sale. No, we will no longer have this sale at the Ranch.
Prices vs. Warehouse Sale Prices
Why are the prices not as low as your Warehouse Sale Prices? This is the McEvoy Ranch Outlet. An ongoing outlet store that provides access to locals to overstock and discontinued items. The prices are daily values and items you will no longer find online or at the Ranch.
SOCIAL CLUB QUESTIONS
Interested in becoming a Social Club Member?
Learn about our Social Club and the benefits of membership here or contact us by calling (707) 778-2307 or emailing [email protected].
How can I receive my allocation?
We offer allocation pick up at the Ranch and shipping directly to your door. To change your allocation preference, contact us by calling (707) 778-2307 or emailing [email protected].
Do I need a reservation to pick up my allocation?
You only need a reservation if you would like to enjoy a tour or tasting while here to pick up. If you'd prefer to "grab & go," no reservation is required. Please Note: Allocation pickups are only available during designated pickup periods. If you have any questions, please call 707.778.2307 or email [email protected].
What is the social club discount?
Social Club Members receive 15% OFF all orders. Discount does not stack with other promotions. The highest discount will be applied at checkout.
As a Social Club Member, I have questions regarding my membership.
- Contact us by calling (707) 778-2307 or emailing [email protected].
Experience McEvoy Ranch
the Way Only a Member Can
GET 15% OFF ALL PURCHASES
Whether you live near or far, you too can enjoy all the benefits of the Social Club, including a 15% discount on hundreds of McEvoy Ranch products. Exclusions Apply.
JOIN THE McEVOY RANCH SOCIAL CLUB FOR DISCOUNTS AND ACCESS TO MEMBER EVENTS AND ONLINE RESOURCES
